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Corporate policies, the Code of Ethics, Organisational Model 231 and reporting channels define the principles, responsibilities and tools through which the company operates.
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Grand Hotel Excelsior Vittoria · Sorrento
Sustainability
A concrete commitment to quality, environment, people and place: the responsibility of caring for a historic property in the heart of Sorrento over time.
Our commitment
Luxury that lasts begins with caring for the place.
At Grand Hotel Excelsior Vittoria, sustainability is not separate from hospitality. It is a journey that encompasses the way we manage the property, its resources, our daily work and our relationship with Sorrento, while preserving the identity and quality of the guest experience over time.
This page brings together the principal policies, certifications and initiatives through which we address quality, environmental management, social responsibility, people and governance.
”
Sustainability guides our commitment: we believe that true luxury is made to endure, with care for people, place and the resources entrusted to us.Guido Fiorentino · CEO
1834
Family hospitality in Sorrento
5★
Historic luxury hotel
ISO
Quality and environment
Quality · Environment · People
A responsibility rooted in the place
Being in the centre of Sorrento, overlooking the Gulf of Naples and surrounded by historic gardens, means caring for a heritage closely connected with the history and identity of this exceptional setting.
Environmental management
Energy, water, materials, waste, lighting, building systems and maintenance are among the areas addressed through the hotel’s environmental management system and operational activities.
Go to environment ↗Care for work
The quality of hospitality also begins with attention to people, safety, training, human rights and the relationship with the local community.
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Environment
Managing resources, caring for the place
Grand Hotel Excelsior Vittoria’s location in the historic centre of Sorrento, overlooking the Gulf of Naples, makes the management of resources and building systems an integral part of the hotel’s day-to-day operations. Measures and solutions currently in place include:
- the use of energy that also comes from renewable sources, according to the scope and methodology documented by the hotel;
- heat pumps and climate-control management systems;
- the progressive introduction of LED lighting technology;
- specific measures aimed at reducing selected single-use materials and printed materials, including through digital tools available in guest rooms;
- separate waste collection and dedicated procedures for different waste streams in accordance with applicable regulations;
- the use of electric vehicles and equipment for selected hotel activities and services;
Social Responsibility
People, work and place
The quality of hospitality depends on the people who contribute to the life of the hotel every day. The company’s policies address matters including workplace safety, respect for people, human rights, training, professional development and the relationship with the local area. The approach includes:
- principles concerning safe and respectful working conditions;
- attention to training and professional development;
- principles relating to human rights, dignity at work and non-discrimination;
- relationships with Sorrento and with the organisations and businesses with which the hotel works;
- initiatives involving the local community where these are currently active and documented;
Governance
Ethics, quality and responsibility
Responsible management requires defined policies, clear responsibilities and accessible tools. This section brings together the principal documents through which Grande Albergo Excelsior Vittoria S.p.A. sets out its corporate principles, procedures and commitments.
Quality and Sustainability Policy
The document setting out the company’s principles in relation to quality, organisation, continuous improvement and sustainability.
Open PDF ↗Code of Ethics
The principles and standards of conduct guiding directors, employees, collaborators, suppliers and other parties maintaining relationships with the company.
Open PDF ↗Model 231 and Whistleblowing
The system adopted by the company within its Organisation, Management and Control Model pursuant to Italian Legislative Decree 231/2001, together with the dedicated reporting channel.
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Certifications
Recognised standards, independent assessment
Grand Hotel Excelsior Vittoria operates management systems and holds certifications and accreditations relating to different aspects of its hotel operations. For each one, the relevant standard or programme, its scope and, where applicable, the independent certification or accreditation body should be clearly identified.
UNI EN ISO 9001:2015 Quality Management System
Grande Albergo Excelsior Vittoria S.p.A.’s quality management system is certified to UNI EN ISO 9001:2015 by DNV, according to the scope stated on the current certificate.
by DNV.
UNI EN ISO 14001:2015 Environmental Management System
Grande Albergo Excelsior Vittoria S.p.A.’s environmental management system is certified to UNI EN ISO 14001:2015 by DNV, according to the scope stated on the current certificate.
FAQ
Sustainability at Grand Hotel Excelsior Vittoria
The approach encompasses quality, environmental management, social responsibility, labour and human rights, corporate governance, and certification and accreditation systems.
Yes. Grande Albergo Excelsior Vittoria S.p.A.’s environmental management system is certified to UNI EN ISO 14001:2015 by DNV, according to the scope stated on the current certificate.
The page separately presents the quality management system certified to UNI EN ISO 9001:2015, the environmental management system certified to UNI EN ISO 14001:2015, GBAC STAR accreditation, and certification issued by [CERTIFICATION BODY], a GSTC-Accredited Certification Body.
Measures concern a number of operational areas, including energy sourcing, climate-control systems, LED lighting, materials management, digitalisation, separate waste collection and the use of electric vehicles or equipment in selected activities.
Quantitative environmental results are communicated only where they can be supported by an identifiable reporting period, scope and methodology.
Current corporate documents are available in the relevant sections of this page and include the Quality and Sustainability Policy, Code of Ethics, Environmental Policy and Labour and Human Rights Policy.
Additional documents are published only when they are current and available in their final version.
Grand Hotel Excelsior Vittoria is located at Piazza Tasso 34, in the heart of Sorrento, overlooking the Gulf of Naples and surrounded by its historic gardens.
Information last updated: October 2026
Sorrento · Piazza Tasso
Experience Sorrento from the heart of Excelsior Vittoria
Grande Albergo Excelsior Vittoria S.p.A.’s environmental management system is certified to UNI EN ISO 14001:2015 by DNV, according to the scope stated on the current certificate.